[Powrót do case studies](/en/case-study)  Case StudyTechnology / AI # MindPal MindPal is a fast-growing technology startup specialising in AI solutions. With a team of 80+ people spread between the office and remote work, the company needed a scalable system for managing internal product development ideas. 85+ feature requests implemented +55% iteration speed 4.8/5 team rating ↓40% technical debt reduction ### Wyzwanie As a fast-growing technology startup, MindPal needed a scalable system for managing internal product initiatives and team feedback. ### Rozwiązanie CreAction was integrated with MindPal's existing tool stack, creating a central hub for product innovation driven by the entire team. ## Co nie działało Problemy przed wdrożeniem CreAction As a technology company, MindPal already had many work management tools — Jira, Slack, Notion. The problem was not a lack of tools, but the absence of a single, dedicated space for innovative ideas that did not fit into any existing backlog. - Feature requests from the team got lost in Slack channels — valuable ideas were buried in daily communication - Technical debt was reported ad hoc, without structure or prioritisation — refactoring decisions were made intuitively - Feedback from QA and support landed in different places — Jira, e-mail, Slack — with no single source of truth - No transparency: the team did not know which of their ideas were being considered and which had been rejected - Retrospectives generated lists of ideas that were never systematically acted upon As a result, the team felt frustrated — they had plenty of ideas for improving the product, but could not see the effect of their suggestions. This affected morale and the sense of agency. ## Rozwiązanie CreAction Jak wdrożyliśmy platformę CreAction was integrated with MindPal's existing tool ecosystem, serving as the "central innovation hub" — the place where ideas are collected, assessed and turned into action. - Dedicated categories: feature requests, technical debt, process improvements, product ideas - Voting system: the team prioritises ideas, giving product managers data to support decisions - Automatic Slack notifications about new ideas and status changes - "Innovation Sprint" cycle — every 2 weeks the team selects the top-3 ideas from CreAction to implement - Metrics dashboard: how many ideas have been implemented, their impact on product KPIs, who is most active The key decision was the introduction of "Innovation Sprints" — dedicated 2-day sprints every 2 weeks in which the team works exclusively on ideas from CreAction. This gave structure and predictability to the innovation process. ## Wyniki Mierzalne efekty po wdrożeniu In the year following the CreAction implementation, MindPal recorded significant improvement in both product metrics and team satisfaction. ### Impact on product and team - 85 team feature requests implemented in the product — 40% of them ranked among the highest-rated features by users - Technical debt reduced by 40% through systematic team prioritisation - Time from idea to implementation cut from 6 weeks to 2.5 weeks - Employee NPS rose by 22 points — the team feels their voice matters Most importantly, CreAction changed the dynamic of product meetings. Instead of subjective discussions about "what to do next", the team relies on platform data — votes, comments and priorities set by the employees themselves. “CreAction fitted perfectly into our work culture. As a technology company, we appreciate how intuitive and well-designed this tool is.” CTO, MindPal ## Inne case studies [  ### Cedrob Foods Food Production Cedrob Foods struggled with low production line efficiency and the lack of a systematic process for collecting improvement ideas from shop-floor employees. 2000+ideas implemented +45%line efficiency Czytaj więcej](/en/case-study/cedrob-foods) [  ### Cisowianka Beverages / FMCG Cisowianka needed a tool to manage employee-driven initiatives across distributed bottling plants, where communication between shifts was difficult. 150+improvements per year \-30%downtime reduction Czytaj więcej](/en/case-study/cisowianka) ## Are you building a technology product? See how CreAction can become the central innovation hub in your team and accelerate product development. [Rozpocznij wdrożenie](/en/solutions) [ROI](/en/roi)[Case studies](/en/case-study)